Shipping policy

PASSERO Shipping Policy

Company Information

Trade name: PASSERO
Phone number: +32 471 200 882
Email: margot@passerojewels.com
Address: PASSERO BV, Hoek 128, 2850 Boom, Belgium
VAT number: BE10 1554 8626

Order processing

Orders are processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive an email with a shipping confirmation and tracking number.

Shipping options and costs

We offer the following shipping options:

Standard shipping within Belgium: Free for orders over €150
International shipping: Costs vary depending on the destination country. The exact shipping costs will be calculated during checkout.

Estimated delivery times after processing

Within Belgium: 1-3 business days.
Europe: 3-7 business days.
International: 7-14 business days.

Houd er rekening mee dat deze levertijden indicatief zijn. Onvoorziene omstandigheden zoals douanecontroles of vertragingen bij de vervoerder kunnen de levertijd verlengen.

Customs and import duties

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These additional costs are the responsibility of the customer and must be paid directly to the relevant authority.

Lost or damaged packages

PASSERO is not responsible for packages lost or damaged by the carrier. We advise customers to contact the carrier to file any claims. In case of damage to the product, please contact us immediately at margot@passerojewels.com.

Return policy

See our return policy for more information about returning products. Please note that shipping costs for returning items will not be refunded unless the product arrived damaged or was sent incorrectly.

Contact

For questions or support, please feel free to contact us at:

Phone: +32 456 971 242
Email: margot@passerojewels.com